Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly Staff
Convenient Location
Cold Rooms
Limited Dining Options
7.0/10
Very good
Rooms
6.7
Location
8.2
Service
8.0
Dining
6.3
Guest reviews
7.0/10
based on 6 reviews
6.7
6.7/10 based on 839 reviews
Edwin
United States,
May
2024
7.6/10
My stay at the hotel had its ups and downs. The room was large and accommodating, but the check-in process was quite delayed. The noise from the street was bothersome throughout the night. On the bright side, the staff were friendly and apologetic about the inconvenience caused due to the busy circus period in Amsterdam.
Rooms
7.0
The room was large and accommodating, but the check-in was delayed and street noise was an issue.
Service
9.0
The staff were amazing, respectful, friendly, and always helpful despite some initial confusion during check-in.
Location
8.0
The hotel's location was superb, close to Dam Square and the train station, although the street noise could be disruptive until the early hours.
Dining
7.0
The dining experience was a bit disorganized with some overcrowding, but overall, the lounge area was perfect.
Facilities
7.0
The facilities were a bit crowded and chaotic in the dining area but overall satisfactory.
Arnold
United Kingdom,
May
2024
7.4/10
Staying at this hotel was quite a mixed experience! The rooms were a bit cold and small since we were on the 5th floor, but they were ready for me by noon due to my Marriott Bonvoy status. The staff were extremely friendly and helpful, topping any hotel experience I've had. The location was practical, walkable to activities without being right in the bustling city center. The dining options were satisfactory for a quick morning bite, even with some crowded moments.
Rooms
7.0
The rooms, though a bit cold and small being on the 5th floor, were ready for me by noon, likely due to my Marriott Bonvoy status.
Service
10.0
The staff were fantastic, the friendliest I've ever come across in a hotel. Truly amazing and welcoming!
Location
8.0
The location was great for us, not right in the center but easy to access activities and felt secure with keycard access at night.
Dining
7.0
Dining offered sufficient options for a quick morning meal, though it could get a bit crowded. Baguettes were a highlight.
Facilities
5.0
Friendly Staff
Cold Rooms
Ralph
United Kingdom,
January
2024
6.6/10
The hotel had a great location with easy access to shops, local restaurants, and major attractions. The rooms were clean but small, and the service was professional but lacked authority to address some issues. The dining options were average, and the facilities were satisfactory.
Rooms
6.0
The rooms were clean but extremely small with barely enough space to move around.
Service
7.0
The service was professional and kind, although there were limitations in addressing concerns.
Location
8.0
The location was excellent, surrounded by shops, local restaurants, and close to major attractions.
Dining
5.0
The dining was adequate but nothing special.
Facilities
7.0
The facilities met basic needs.
Warren
United States,
October
2023
7.6/10
My stay at the hotel had its ups and downs. The rooms, although cozy and comfortable, lacked some basic amenities like room slippers, cotton earbuds, and a shaver. It took quite some time for the room to be ready, causing a delay in our plans. The service, especially from Rui, was exceptionally helpful and efficient. The location was convenient, away from the hustle and bustle, but still close to key attractions. The dining experience was inconsistent, with some past good and others poor. Overall, a mixed experience with room for improvement.
Rooms
7.0
The rooms, although cozy and comfortable, lacked some basic amenities like room slippers, cotton earbuds, and a shaver. There was also a delay in getting the room ready.
Service
9.0
The service, especially from Rui, was exceptionally helpful and efficient.
Location
8.0
The location was convenient, away from the hustle and bustle, but still close to key attractions.
Dining
6.0
The dining experience was inconsistent, with some past good and others poor.
Facilities
8.0
The hotel offers various facilities such as room service, dry cleaning, housekeeping, laundry, welcome drink, and tours/ticket assistance.
Friendly Staff
Room Amenities Missing
John
United Kingdom,
August
2023
5.6/10
My stay at the hotel had its ups and downs. The location was convenient, near the central station and city center, but having to pay extra for Wi-Fi and city tax was a drawback. The rooms were a mix of availability in the main part and an odd layout with an old-fashioned feel, not quite my style.
Rooms
5.0
The rooms were a mix of availability in the main part of the hotel and an odd, dated layout that was very dark with poor views.
Service
5.0
The hotel staff, though they tried to be helpful in some instances like retrieving a lost item, were not consistently friendly and had some issues with removing additional charges from the bill.
Location
7.0
The location was very good, being close to the Centraal Station and within walking distance of many tourist attractions, although having to pay extra for Wi-Fi and city tax was a downside.
Dining
6.0
The dining experience was more than adequate with a good variety of food, but the value for money was questionable with some expensive items.
Facilities
Peter
United States,
August
2023
8.4/10
The hotel offers a nice room layout with a separate bedroom and living area featuring a pull-out bed. It was a pleasant surprise to find out that the minibar was free to use only upon check-out. However, the room could have used a slight refresh. The lounge area is adequate but not exceptional.
Rooms
8.0
The room setup with a separate bedroom and living area is nice, but it could benefit from a little refresher. It was a surprise to discover the minibar was complimentary only at check-out.
Service
9.0
The service throughout the hotel, from the front desk to the executive lounge, was excellent. The staff was super friendly and professional, making the stay very enjoyable.
Location
10.0
The location of the hotel is truly convenient, being just a few steps away from the train station and close to all the downtown attractions. It's perfect for both business and sightseeing purposes.
Dining
7.0
The dining options were decent, but the prices were quite high, making it a bit of a splurge. However, the quality of the food was worth the cost.
Facilities
8.0
The hotel offers a range of facilities like room service, dry cleaning, laundry, and more. Everything was well-maintained and added to the overall comfort of the stay.
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